Date Posted:

October 15, 2021

Job Title:

Education Program Manager

Job Description:

About RIPL

RIPL is a non-profit tech-for-social impact organization. We help government solve some of society’s most pressing challenges using data, science, and scalable, sustainable technology. Our work has supported data-driven policy improvements in health care, education, social insurance, civic participation, workforce development, and criminal justice.

In 2018, RIPL partnered with Rhode Island to pilot a step-by-step, achievement-focused program designed to motivate high-performing students from low-income households to take the needed steps to prepare for and enroll in college. Pathways2College (launched as Rhode2College in RI) uses an Artificial Intelligence (AI) chatbot which texts students guidance and nudges to complete monthly college-prep milestones. Students are paid per milestone completed and can earn up to $1,000 payments divided between immediate rewards and savings for college.

We are now launching the next iteration of Pathways2College in partnership with the Los Angeles Unified School District to help high-achieving, high-need students to complete post-secondary preparedness tasks to meet their goals after high school (whether that be a four-year degree, two-year degree, trade program or other professional training program).

As the Program Manager of Pathways2College, you will work with the RIPL Product team to manage the Pathways2College program in partnership with Los Angeles to help prepare LA students for success.  The Pathways2College Program Manager will implement the program, spearhead developing and adapting new program features to the regional context and to meet student needs, productionize the Pathways2College approach with the Product and Technology teams, and provide outstanding partnership and customer support to students, parents, and school administrators involved with the Pathways2College program.

RIPL’s staff are located all over the country but stay connected with online chat, regular coffee hours and in-person time when travel is possible. As an organization we value quality over quantity, and believe our government partners deserve the best. We know that changing culture and systems takes hard work, and we’re committed to that work for the long term. To learn more about what we value, please see our leadership values.

The RIPL Program Manager responsibilities include the following:

  • Manage the day-to-day operations of the RIPL Pathways2College project, including: partnership development, coordination of all stakeholder meetings, timeline management and resource allocation, implementation strategy, stakeholder communication, customer service,  and reporting.
  • Develop new program content in partnership with RIPL practitioners and scientists, be responsible for launching each program element and ensuring a smooth rollout to students (including communications and distribution of scholarship funds), and leading RIPL’s partnership with LAUSD to deliver a successful program that helps students achieve their secondary goals.
  • Work closely with policymakers and community stakeholders to ensure successful project rollout; taking into consideration the school district’s context and  needs of local communities.
  • Work collaboratively with  RIPL’s behavioral scientists, researchers, product leads, and data engineers to design and evaluate new project milestones that are measurably impactful and improve lives for P2C students.
  • Communicate the impact of project through presentations, memos and scientific/policy papers tailored for a variety of audiences, including technical and non-technical.
  • Provide internal updates and project management ensuring the RIPL leadership team has visibility into successes and bottlenecks for the P2C project, and document processes to grow RIPL’s internal practices and broaden positive impacts.
  • Provide exceptional customer service and support to P2C students and parents as they navigate the program, partner with teachers and school administrators for successful program rollout, and help enroll new students in future scaling of the program.

Qualifications, Skills, and Experience:

  • At least 2 years’ experience serving as a project or program manager for education programs in the public or private sector. Experience working in a start-up environment or fast-moving team is a plus.
  • A track record of effectively managing complex program implementations from start to finish, including initiatives with multidisciplinary stakeholders as demonstrated through outstanding organizational skills, a high attention to detail, and ability to prioritize competing demands.
  • Excellent oral and written communication skills, and ability to communicate project needs, blockers, and successes to policymakers, community organizers, and general audiences.
  • Excellent customer service skills and the ability to be empathetic, creative, and motivated when solving challenges for student program participants.
  • A strategic, entrepreneurial approach to developing ideas and designing solutions; interested and willing to work across disciplines to find creative solutions and bring forward new ideas; commitment to high-quality work, every time.
  • A strong desire and commitment to using science and technology to improve lives, ability to learn and think creatively in partnership with a diverse team of scientists, policymakers, and partners to solve complex social problems at speed and at scale.
  • A commitment to the highest quality of work both personally and on an organizational level.
  • Self-starter, team-oriented, and able to work with minimal supervision. Experience launching new work inside an existing organization is a plus.
  • Experience using task management and documentation software critical for organizing and documenting work (RIPL currently uses JIRA as its task management software).
  • Experience and comfort learning new technology tools and willingness to flex into data analysis and processing, as required.
  • Bachelor’s Degree or equivalent work or training experience. Given the regional location of the work and partner relationship, RIPL has preference for candidates situated in Los Angeles, California. Preference will also be given to candidates who are proficient in Spanish.

Benefits:

  • Committed, mission-minded colleagues.
  • A supportive, remote-first work environment.
  • Subsidized Health, Dental, and Vision Insurance.
  • 401k with employer match up to 6%.
  • 12 days vacation annually with PTO accrual beginning immediately.
  • 6 paid holidays per year with 3 additional floating holidays per year to be used flexibly.
  • 1 week of sick leave starting immediately.

Apply:

To learn more, email a resume and cover letter to [email protected] with the job title in the subject line.

Research Improving People’s Lives is an equal opportunity employer.